General Terms
Welcome to the website and services of Vinyl Floral Hong Kong florist boutique ("we"). Using this website means you agree to the following terms. If you disagree, please do not use this website.
Orders
- All orders are formally confirmed by us before becoming valid. We reserve the right to refuse any order.
- Ensure recipient name, contact phone and delivery address are correct. We are not liable for delivery failures caused by incorrect details.
- For a specific delivery slot, add a note at checkout or confirm with us directly.
Pricing & Payment
- All prices are in HKD and as shown on the website.
- We may adjust prices at any time; confirmed orders are unaffected.
- Payment methods include credit cards (Visa, Mastercard) and WeChat Pay, processed by third-party providers.
- We do not store your full card details.
Delivery
- We offer same-day delivery across all 18 districts; order before 2pm for same-day.
- Delivery times may be affected by traffic, weather or force majeure; we strive to deliver on time but give no absolute guarantee.
- If the recipient is absent, we will try to contact them or follow instructions.
See our Delivery Guide for details.
Cancellation & Changes
- To change or cancel, contact us as early as possible.
- Orders already in production or scheduled for delivery may not be changeable or cancellable.
Flower Quality
- Flowers are natural perishables; colour, size and openness may vary — normal.
- We offer a 7-day freshness guarantee. For quality questions, contact us promptly after receipt with a photo and we will follow up. Care tips in our Flower Care guide.
User Account
- You must safeguard your account password and are responsible for all activity under it.
- If you find unauthorised use, notify us immediately.
- We may suspend or terminate accounts when needed.
Website Conduct
When using this website you may not:
- Engage in any activity violating Hong Kong law
- Unauthorisedly access our systems or others' data
- Use automated programs to scrape content and disrupt normal operation
- Upload or spread malware, viruses or spam
- Place orders under someone else's identity
Intellectual Property
Text, images, floral design photos and logos on this site belong to Vinyl Floral or are licensed. Without written consent, do not copy, reprint or use commercially.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect losses from using this website or our services. We strive for accuracy but do not guarantee content is error-free or uninterrupted.
Governing Law
These terms are governed by and construed under the laws of the Hong Kong Special Administrative Region.
Contact us
For questions about these terms:
- Email: hello@vinylfloral.com
- Phone: +852 5222 5828
- Address: Unit J, 9/F, 10 Tsun Yip Lane, Kwun Tong, Hong Kong
Terms updates
We may revise these terms from time to time; the latest version is published on this page.