Introduction
Vinyl Floral Hong Kong florist boutique ("we") values your privacy. This policy explains how we collect, use and protect your personal data when you browse this website, place an order or use our services. This site is built on WordPress and WooCommerce, with servers located in Hong Kong.
What personal data we collect and why
Order data
When you order, we collect the following to fulfil and deliver the order:
- Recipient name and contact phone
- Delivery address
- Orderer name, email and phone number
- Order contents and notes (e.g. card message, requested delivery slot)
This data is necessary to perform the contract; without it we cannot complete the flower delivery.
Account data
If you register, we store your name, email and password (encrypted) to let you review order history and speed up future orders.
Payment data
We do not store full card numbers in your order. Payments are handled by third-party provider Airwallex; card data goes directly to them under their security standards. We only receive the payment result and transaction reference.
Messages & contact
If you contact us via form, email or WhatsApp, we keep your name, contact and message to reply and for service records.
Cookies
We use cookies to maintain cart contents, remember login and analyse traffic. You can disable cookies in your browser, but cart and login may not work properly.
Site analytics
We use analytics to understand how visitors browse, improving experience. These collect de-identified data: referrer page, visit duration and device type.
How long we keep your data
- Order data: as required by Hong Kong tax and accounting rules
- Account data: until you delete your account
- Customer enquiry records: a reasonable time after resolution
Your rights
You may at any time request: a copy of your personal data; correction of inaccurate data; deletion of data no longer needed (except where law requires retention). Contact us below; we will process within a reasonable time.
How we protect your data
This site transmits data over HTTPS encryption; admin accounts are password-protected; access to personal data is limited to staff processing orders and providing service.
Where data is sent
Payment data is sent to Airwallex for transaction processing. Analytics data may go to analytics providers. Otherwise we do not sell or provide your personal data to third parties.
Contact us
If you have questions about this policy or your data:
- Email: hello@vinylfloral.com
- Phone: +852 5222 5828
- Address: Unit J, 9/F, 10 Tsun Yip Lane, Kwun Tong, Hong Kong
Policy updates
We may update this policy from time to time; the latest version is published on this page.